Customer Support Specialist

Chevron Malaysia Limited is accepting online applications for the position of Customer Support Specialist located in Kuala Lumpur, Malaysia  through August 21, 2025 at 11:59 p.m. (Eastern Standard Time).

Responsibilities for this position may include but are not limited to:

• General customers’ queries and complaints (services, products, promotions) handling via phone, email, and/or fax for fleet related card products & overall service stations’ customer experience

• Handle fuel ordering, updates, or changes – primary contact point for fuel terminal direct orders of service stations and customers’ orders

• Handle queries on all promotional programs – inclusive of Retail & Loyalty

• Card Functions: Handles day-to-day inquiries and maintenance on card accounts including account balance checking, transactional activities (e.g., transaction details, disputes, and waiver/adjustments) & billing statements

• Other work task(s) absorbed in support of Business Units inclusive of: credit limit/usage threshold monitoring, dunning calls on overdue accounts, monthly reporting, digitized platforms access/usage tracking, fleet card products back-end support

• As tester in business improvement processes and other digitization initiatives

• Flexible & willingness to be assigned to new roles and responsibilities whichever deemed fit by the Business after evaluation on skillsets and potential

Qualifications:

• Degree or Bachelor of Arts in any discipline e.g., Business Sciences, Informatics, or Linguistics

• Ideally 5+ years of experience in Customer Service, Data Management and IT-related support

• Willing to work on customer service centre’s shift cycles including weekends and public holidays

• Proficient in English, Bahasa Malaysia, Mandarin, and Cantonese

• Strong ability to manage large-scale, inherited datasets with precision, and simplify information through a sharp, need-to-know lens

• Team player and good communications skills

• Self-motivated and able to deliver results independently

Relocation Options:

Relocation will not be considered within Chevron parameters.

International Considerations:

Expatriate assignments will not be considered.

Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.

Chevron is an Equal Opportunity / Affirmative Action employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.

Chevron participates in E-Verify in certain locations as required by law.

Kuala Lumpur, Kuala Lumpur

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