Retail Technology Support Specialist

The Retail Technology Support Specialist provides frontline technical support and customer service for Company-Operated, Retailer-Owned, and Marketer stations across the United States. This role ensures the smooth operation of Point-of-Sale (POS) and forecourt systems, resolves technical issues, and supports business initiatives to maintain optimal station performance.

About Us

Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.

Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.

In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.

From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.

Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.

There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.

CHI has received various recognitions as a top employer: the 2024 Circle of Excellence for CSR Company of the Year; 2024 Top 10 Fortune 500 companies; 2023 HR Asia best companies; 2022 Diversity Company of the Year; 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.

CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.

About the Role

We have an exciting opportunity for a Retail Technology Support Specialist. This role will be based in 6750 Building, Makati City, Philippines.

Responsibilities include, but are not limited to, the following:

• Deliver responsive customer service by managing inbound calls and resolving technical issues for retail stations nationwide
• Troubleshoot and support Point of Sale (POS) systems and forecourt technologies, including hardware, software, and programming concerns
• Assist station personnel with basic POS operations and peripheral devices (e.g., printers, card terminals, scanners) and pump dispensers
• Ensure timely resolution of reported issues and escalate complex cases as needed
• Initiate service dispatches by coordinating with vendors for POS terminals, network devices, dispensers, card terminals, and telephony services
• Accurately document issues, solutions, and communications using the team’s case management system
• Guide store personnel and technicians through troubleshooting steps to minimize sales disruption and maintain operational continuity
• Provide training on procedural issues related to terminal and dispenser functionalities
• Resolve approximately 90% of incoming issues through clear and effective verbal instructions
• Analyze problems, prioritize tasks, anticipate outcomes, and execute decisions with attention to detail
• Support business program initiatives, including grocery rewards loyalty and Chevron Texaco Rewards
• Collaborate with internal teams such as Retail Marketing (RMC), Retail Systems, North America Retail System Support, and other Chevron groups
• Adapt communication style to effectively engage with diverse caller personalities

About You

We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.

Knowledge, Skills, and Experience:

• Bachelor's Degree in any field
• Proficient in the use of MS Office applications
• Good oral and written communication skills
• Strong interpersonal, organizational, and leadership skills
• Good analytical and problem-solving skills
• Can deliver effective presentations across a multi-cultural customer base
• Open to night shift and shifting work schedules, can work on weekends and holidays for 24x7 team operation
• With experience in dealing with US clients
• Call center experience is a plus

Everything we do at Chevron is guided by our values and our commitment to The Chevron Way (https://www.chevron.com/about/the-chevron-way). At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.

Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.

Benefits:

• Competitive salary
• Allowances, medical and optical reimbursements
• Health care coverage for you and your eligible dependents
• Robust employee centered programs for health and wellness
• Time-off to promote healthy work-life balance or to care for your family
• Annual corporate incentive bonus when the company meets established goals
• Recognition & awards program
• Life insurance
• Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent.  Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace. 

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Makati City, Metro Manila

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