- Handle customer queries by seeking advice from Sales as well as SC.
- Assist Logistics Sup develop SOP based on the prevailing practices at customer service as well as warehouse management.
- Information compiling and validation on logistics performance (update KPIs).
- Coordinate with transport contractors for product deliveries and efficient manage transport re-routing to keep below transport cpl.
- Evaluate transporter performance and monitor their safe operation.
- Act as a Subject Matter Expert (SME) for Chevron Business System (CB), and Act as a Subject Matter Expert (SME) for Chevron Business System (CB).
- Monitor Chevron ERP system operation related to customer service & logistics.
- identify issues, and provide effective solutions minimize the system down times with the help of regional IT team.
- Maintain Warehouse equipment reliability and take actions to improve equipment reliability as and when required.
- Carry out periodic inventory reconciliation and compile them.
- Monitor unfilled situations and collaborate with supply planner/Sch to respond it.
- Ensure customer accounts/updating are managed according to SOP.
- ensure customer service team receipts customer payments in the system timely manner, updating banking systems.
- Receive customer complaints, report those in relevant management systems.(IMPACT ERM), communicate with relevant parties and obtain solutions and provide the same to customers.
- Work with finance on credit management of the customers.
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